T&c/PRIVACY

FIXED SERVICES PROVIDER
TERMS AND CONDITIONS OF SERVICE

At Fixed Services Provider, we are committed to providing exceptional
cleaning services that meet the highest standard of quality, safety, and
customer satisfaction.
Scope of Services
Our services include residential and commercial cleaning, including but not
limited to:
– Follow-up of our checklists according to the service provided.
– Guarantee of realization to the extra services contracted.
We will only provide services that have been specifically contracted and paid
for. Any additional services or requests must be approved and paid for in
advance.
Quality Policy
At Fixed Services Provider, we maintain our service quality through detailed
checklists tailored to each type of cleaning. These checklists are shared with
the client and guide the work performed during the service. At the end of each
appointment, the client is encouraged to review and sign the checklist with our
staff to ensure all agreed-upon tasks have been completed. If any concerns
arise, clients must report them within 24 hours after the service is completed.
We take complaints seriously and offer solutions such as a complimentary
revisit, depending on the case. After the 24-hour period, Fixed cannot accept
further claims, as cleaning is a temporary service subject to natural re-soiling
over time.
Service Standards
We guarantee that our services will be performed to the highest standards of
quality, safety, and customer satisfaction. Our employees of trained
professionals will:
– Arrive on time and be prepared to start work immediately.
– Use eco-friendly cleaning products and equipment.
– Follow all safety protocols and procedures.
– Respect your property and belongings.
– Communicate clearly and professionally with you throughout the
service.

Safety and Security
We take the safety and security of our customers and their property very
seriously. Our employees will:
– Wear uniforms and identification badges at all times.
– Use secure and locked equipment and supplies.
– Follow all safety protocols and procedures.
– Report if any damaged objects are found before and after starting the
service.
Valuables Policy
We understand that our customers may have valuable items in their homes or
offices. However, we cannot be held responsible for any loss or damage to
valuable items, including but no limited to:
– Jewelry.
– Cash.
– Electronics.
– Important documents.
We recommend that our customers take the following precautions to protect
their valuable items:
– Store valuable items in a safe or secure location.
– Keep valuable items out of sight and out of reach.
While our employees are honest and trustworthy, we cannot assume
responsibility for any loss or damage to valuable items. By booking our
services, you acknowledge that you have read, understood, and agreed to our
valuable policy. The customer’s responsibility for negligent behavior is not
exempt.
Liability
We are not liable for any damage or loss caused by:
– Pre-existing conditions or damage to your property
– Damages by natural disasters.
– Failure to follow our instructions or recommendations.
Complying with the New York’s standard of consumer protection:
Damages caused only by negligence of the employee will be our
responsibility, the review and reasonable negotiation will be carried out with
the customer.

Biological and Chemical Risk Policy
We prioritize the safety and well-being of our employees and customers.
Therefore, we will not provide services in situations where there is a risk of
biological or chemical contamination, including but not limited to:
– Blood or bodily fluid spills.
– Chemical spills or contamination.
– Hazardous materials or substances.
– Pest.
In such cases, we will:
– Refuse to provide services, applying the cancellation policies.
Special Care Instructions
It is the customer’s responsibility to inform us of a special cleaning process or
any special care instructions of concerns regarding specific materials or
surfaces that may be damaged by our cleaning products or equipment. This
includes, but is not limited to:
– Unsealed natural stone or wood surfaces.
– Delicate or antique furniture or fixtures.
– Specialized or sensitive electronic equipment.
If we are not informed of any special care instructions or concerns, we will not
be held responsible for any damage caused to these materials or surfaces.
Laundry Service Disclaimer
We offer laundry services as an extra convenience to our customers.
However, we cannot guarantee the condition of delicate or special-care items.
We will not be held responsible for any damage or loss caused to clothing or
other items during the laundry process.
Payment Terms and Cancellation Policy
At Fixed Services Provider, we strive to provide exceptional cleaning services
while maintaining a fair and transparent payment and cancellation policy.

Payment Terms
To confirm your booking with Fixed Services Provider, a USD $50
non-refundable deposit is required. This fee secures your appointment and
can be paid via:
– Zelle.
– Cash App.
– Venmo.
– Cash payments.
The remaining balance must be paid at least 30 minutes before the service is
completed.
Cancellation Policy
At Fixed Services Provider, we understand that plans can change. However,
please note:
– All cancellations incur a $50 cancellation fee (equal to the booking
deposit).
– This fee is non-refundable.
Rescheduling Policy
You may reschedule your service up to 24 hours in advance at no additional
cost. Please note:
– New dates are subject to availability and confirmation.
– Your $50 deposit will be carried over to the rescheduled date.
– Rescheduling within 24 hours of the service will be treated as a
cancellation and the $50 deposit will be forfeited.
Denied Access Policy
In the event that our employees are denied or prevented from accessing the
property at the scheduled time (due to client no-show, forgotten keys, etc.),
the customer will incur a non-refundable charge equal to the full booking
value.
By booking our services, you acknowledge that you have read, understood,
and agreed to our payment terms and cancellation policy.
Access to Property in Special Situations
If the customer has restrictions or special protocols for access to the property
(such as security measures or privacy protocols), they must inform us in
advance to coordinate proper access.
In the event that the customer does not inform us in advance about special

access measures or security protocols, the company will not be held
responsible for delays or difficulties in providing the service.
Accident Policy
We take the safety of our customers and employees seriously. We provide
warning signs and take reasonable precautions to prevent accidents.
However, it is the customers responsibility to:
– Ensure that the premises are safe and free from hazards.
– Inform us of any potential hazards or risks.
– Take reasonable precautions to prevent accidents.
We cannot be held responsible for any accidents or injuries that may occur on
the premises, including but not limited to:
– Slips, trips, and falls
– Injuries caused by uneven or slippery surfaces.
– Accidents caused by equipment or materials.
Please note that our services do not include exterior cleaning, such as
windows, for safety reasons. We prioritize the safety of our team and clients,
and therefore, these types of services are not offered.
Promotional and Service Pricing Terms and Conditions
The promotions and service pricing offered by Fixed Services Provider are
subject to change without prior notice. This includes, but is not limited to:
– Changes in prices and discounts.
– Validity dates and participation conditions.
– Labor and material costs.
We reserve the right to adjust our pricing at any time, and any changes will be
effective immediately. It is the customer’s responsibility to verify the current
conditions of the promotion before participating.
Notifications
Any changes to the promotional terms and conditions, service pricing, or
availability will be notified through our official communications channels, such
as our website or social media.
Cordiality and Respect Policy
At Fixed Services Provider, we value respect, kindness, and professionalism.
We expect our customers to treat our employees with the same level of

respect and courtesy.
We will not tolerate any form of abuse, harassment, or disrespect towards our
employees. This includes but is not limited to:
– Verbal abuse or insults.
– Physical threats or violence.
– Discrimination or harassment based on race, gender, religion, or any
other protected characteristic.
If we encounter any behavior that violates this policy, we reserve the right to:
– Cancel the service immediately.
– Refuse future services to the client.
– Take legal action if necessary.
Checklist Completion and Photo/Video Policy
We will complete a thorough checklist of services to ensure that all tasks have
been completed to the highest standard. The client must review and sign the
checklist at the end of the service to confirm acceptance.
To ensure the safety, efficiency, and quality of our services, we kindly request
that customers do not interfere with the cleaning process. While our
employees are working, we ask that customers refrain from entering the areas
being cleaned unless necessary. This helps avoid accidents, ensures that the
work is done according to our high standards, and allows our professionals to
complete their tasks without distraction. If there are any specific concerns or
instructions, please communicate them to us before or at the beginning of the
service.
Upon the client’s request, the company may take photos or videos of the
premises for quality control or training purposes. The client may be offered a
discount in exchange for agreeing to use such materials for marketing
purposes. The company reserves the right to take photos and videos of the
completed work to confirm its quality. These materials may be used as
evidence of service completion in case of a dispute.
Complaints and Feedback
We welcome feedback and complaints from our customers. All complaints
must be submitted in writing via email. We will respond to all complaints
promptly and professionally.

Satisfaction Survey
After each service, we will send a satisfaction survey to our customers to
gather feedback and improve our services.
Resolution of Complaints
If a customer is not satisfied with our services, we will take their complaint
seriously and work to resolve the issue promptly. We will provide a
complimentary revisit within 24 hours of the original service to address any
concerns, depending on the issue. Please note that as a cleaning service, our
work is temporary, and properties will become dirty again over time. We
cannot be held responsible for cleaning services required after the initial
24-hour period. This is subject to reasonable diligence and customer
cooperation.
Damage or Accident Reporting Procedure
In the event of any damage caused during the service, the customer must
notify us via email within 24 hours after the service. The report should include
a detailed description of the incident, photographs of the damage (if
applicable), and any other relevant information. We will assess the situation
and take appropriate corrective actions, which may include a follow-up visit or
compensation depending on the nature of the damage.
Dispute Resolution Policy
Any disputes will be resolved through mediation or other alternative dispute
resolution methods before taking legal action. Both parties agree to seek a
solution in good faith.
Privacy and Data Protection Policy
At Fixed Services Provider, we are committed to protecting our customer’s
privacy. All personal information collected during the booking process will be
treated with confidentiality and will not be shared with third parties without
explicit consent.
Environmental Responsibility and Sustainability Policy
At Fixed Services Provider, we are committed to sustainability and
environmental care. We use eco-friendly cleaning products and adopt
responsible practices throughout our operations.
Governing Law
This policy shall be governed by and construed in accordance with the laws of
the state of New York.

Changes to Policy
We reserve the right to change this policy at any time without notice. Last
update on: 04/02/2025.
Contact Us
If you have any questions or concerns about our services or this policy, please
contact us at:
FIXED SERVICES PROVIDER
servicesfixed@gmail.com
+1 718 314 7528
New York City.